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Buyer Policies

GarageSaleIt is a venue where you can purchase unique pre-loved and second hand items directly from sellers around the world. Whilst you are browsing and shopping, we want you to have a positive experience shopping on GarageSaleIt. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

 

1. Understanding GarageSaleIt’s Limitations as a Marketplace

GarageSaleIt provides a platform for buyers to find items and buy from sellers around the world. It is important to note that GarageSaleIt is not a part of that transaction. By shopping on GarageSaleIt, you understand that: 

  1. You are not buying directly from GarageSaleIt, but from one of the many garage sales on GarageSaleIt; 
  2. GarageSaleIt does not pre-screen all sellers and therefore does not guarantee or endorse any items sold on GarageSaleIt or any content posted by sellers (such as photographs or language used in listings or shop policies); 
  3. Each seller on GarageSaleIt has their own processing times, delivery methods, and shop policies

 

2. Communicating with Other GarageSaleIt Members

Messages

You can use GarageSaleIt’s Messages (“Messages”) tool to communicate directly with sellers. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities: 

  1. Sending unsolicited advertising or promotions, requests for donations or spam;
  2. Harassing or abusing another member or otherwise violating our Anti-Discrimination Policy;
  3. Contacting someone after they have explicitly asked you not to; or
  4. Interfering with a transaction or the business of another member. 

Harassment 

Any use of GarageSaleIt Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away. 

 

3. Purchasing an Item on GarageSaleIt

When you buy from a garage sale on GarageSaleIt, you’re directly supporting the seller, each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on GarageSaleIt, you agree that you have: 

  1. Read the item description and shop policies before making a purchase; 
  2. Submitted appropriate payment for item(s) purchased; and
  3. Provided accurate delivery information to the seller.

 

4. Reporting a Problem with an Order or Returning an Item

GarageSaleIt’s Case System

Although GarageSaleIt is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected. 

By using GarageSaleIt’s case system, you understand that GarageSaleIt may use your personal information for the purpose of resolving disputes with other members. You can use GarageSaleIt’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. 

If you choose a refund as your preferred resolution, keep in mind that GarageSaleIt only allows on-platform refunds for a period of 180 days post-transaction. After this 180 window has elapsed, GarageSaleIt can't support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued by GarageSaleIt will be in your original form of payment, and if such payment is not available, an GarageSaleIt credit will be issued. 

Non-Delivery A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases: 

  1. There is no proof that the item was dispatched to the buyer.
  2. An item was not sent to the address provided on GarageSaleIt.

Not as Described An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases: 

  1. The item received is a different colour, model, version or size.
  2. The item has a different design or material.
  3. The seller failed to disclose that an item is damaged or is missing parts.
  4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
  5. The item was advertised as authentic but is not authentic.
  6. The condition of the item is misrepresented (e.g., the item is described as new but is used).

Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met: 

  1. The item(s) were ordered for a specific date or event.
  2. The item(s) are rendered useless after that date.
  3. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.

If GarageSaleIt determines that an item is not as described, the seller will be required to refund the order, including original postage and return postage. 

Ineligible Transactions Some disputes don’t qualify for GarageSaleIt’s case system. These include:

  1. Items that are damaged by delivery carrier (if properly packaged by the seller).
  2. Items that have been altered, used, worn, washed, or discarded after receipt.
  3. Items that are received after the agreed-upon delivery date due to delivery delays.
  4. Items that are returned without a return agreement.
  5. Items that are accurately described but don’t meet a buyer's expectations.
  6. Cost of delivery disputes.
  7. Items that are purchased in person.
  8. Items prohibited from sale on GarageSaleIt, including services and intangible goods.
  9. Transactions where payment is not made via GarageSaleIt’s checkout system.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via GarageSaleIt Messages. Note that all cancellations must comply with our Anti-Discrimination Policy.

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason.